Business Process Development
Work is performed in steps. Variation is inherent in every process which ultimately affects the customer. Some organizations still operate as functional silos creating inefficiencies in how a customer is acquired through order fulfillment and service, wasting valuable organization resources and undermining productivity while alienating customers. Process is the foundation of most Total Quality Management (TQM) methodologies but is often ignored for statistical analysis or a band-aid approach with the launch of a few quality projects. Worse, many organizations rush to "digitize" a broken or inefficient sales process through the launch of CRM systems and waste millions of dollars and valuable organization resources. Will your processes support your business plan growth? You need Hanlon Consulting Group, Inc.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
—Dr. W. Edwards Deming
